FenceTown Shipping Policy

FenceTown Shipping Policy

FenceTown is located in Nevada, but all of our fence ships direct from the manufacturers, most are on the east coast (PA,CT,NJ). All of our aluminum fence suppliers offer free shipping if your order total meets their requirements. Free shipping depends on the fence brand, the ship to location, and the total dollar amount of your order.  Shipping costs are separate from residential delivery fees. Trucking companies charge a residential delivery fee for orders arriving on a pallet. Onguard and Jerith freight shipping rates include residential delivery and lift gate service. Specrail shipping offers “back of truck freight” where the driver will move the shrink-wrapped pallet to the back of the truck, undo the shrink wrap, and you will have to slide the boxes off. Back of truck freight is the lowest cost freight method when it comes to shipping fence or railing orders on a pallet. Lift gate service is when the truck will arrive with a motorized lift gate that will lower the pallets to the ground. The brand Jerith and Onguard include lift gate service with the trucking company residential delivery fee.

If you have your order shipped to a business address off of a main road, that has a loading dock or forklifts, the residential delivery fee can be waived. Let us know if your order is shipping to a business address so we can make shipping adjustment costs..

Free Shipping Requirements

Free shipping minimums are set by the fence manufacturers. The table below lists their Free Shipping Order Minimums. Not all manufacturers use the same method to determine shipping costs and their free shipping minimum amount. Free shipping does not apply to the Florida Keys.

OnGuard FenceMin Order Amount
AL, CT, DE, DC, FL, GA, IN, IL, KY, ME, MS, MI, MA, MD, NJ, NYC, NY, NC, NH, OH, PA,
RI, SC, TN, VA, VT, WI, WV
$3,576
AR, AZ, CA, CO, IA, ID, KS, LA, MN, MT, MO, NE, ND, NV, NM, OK, OR, SD, TX, UT, WA, WY$7,146
Jerith Fence
AL, CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, ME, MI, MO, MS, NC, NH, NJ, NY, OH, PA,
RI,
SC, TN, VA, VT, WI, WV
$2,860
AR, FL, KS, LA, MN, ND, NE$3,576
AZ, CA, CO, ID, MT, NM, NV, OK, OR, SD, TX, UT, WA, WY$6,290
Specrail Fence
NJ, DE, CT, NYC, PA, MD, NY, OH, VA, MA, RI, DC, NC, WV, IN, SC, VT, NH, KY, IL,
GA, TN,
ME, AL, MS, MI, WI, FL
$3,110
MO, AR, KS, LA, IA, OK, TX, MN, NE, SD, CO, ND, UT, WY, AZ,
ID, NV, CA, OR, NM, MT, WA
N/A
Elite Fence
NJ, DE, CT, NYC, PA, MD, NY, OH, VA, MA, RI, DC, NC, WV, IN, SC, VT, NH, KY, IL,
GA, TN,
ME, AL, MS, MI, WI, FL, MO, AR, LA, IA, MN
$3,575
KS,  OK, TX, NE, SD, ND $4,290
CO, NM $5,010
UT, WY, AZ, ID, NV, CA, OR, MT, WA $8,575
Gilpin Railing
AL, AR, DC, DE, GA, IA, IL, IN, KS, KY, MD, MI, MN, MO, MS, NC, NE, NJ, NY, OH, OK,
PA,
SC, TN, VA, WI, WV
$2,670
AZ, CA, CT, CO, FL, ID, LA, MA, ME, MT, ND, NH, NM, NV, OR, RI, SD, TX, UT, VT, WA, WY$5,336

 

A Residential Delivery Fee of $60 – $100 will apply to all orders shipping to residential locations.

Trucking companies charge a fee to deliver to a residential area or limited access areas. To remove this fee, your order must be delivered to a business address off of a main road that has a loading dock or forklifts. The driver would need to be able to back up the truck so the materials can be easily unloaded. Most orders over $500 ship on a pallet and must ship via truck freight where a larger truck is used. Contact us if you have any questions about the residential delivery and limited access fees.

FenceTown.com Shipping Pallet

How Orders Are Shipped

Shipping Rates and Methods

To keep your shipping costs down, we either provide free shipping, charge a fixed shipping rate, or a variable rate per order. This shipping charge is shown in the shopping cart and covers ground shipping and back of truck freight in the continental U.S.  Shipping large or heavy items can be quite expensive, so make sure you know the costs you will incur when shopping around. Most orders are shipped via Truck Freight with smaller orders shipping UPS/Fed Ex Ground.

Most full size aluminum fence or railing orders will be shipped via truck freight due to their size and weight. Orders shipped from Specrail using back of truck freight will be delivered to the back of the truck (the tailgate). It is your responsibility to remove the materials by sliding the boxes off the back of the truck. We recommend at least 2 people be present when the product is delivered via back of truck freight. Truck drivers are not required to help removing the boxes from the truck. Lift gate service is included with the brands Jerith and Onguard, whereas the shipment will arrive with a lift gate and lower the pallet of materials to the ground. The manufacturers choose the best trucking company for delivery to your area.

If an order is being delivered to a residential address, the trucking companies charge a residential delivery or limited access fee between $60 to $100. The amount charged for residential delivery is determined by the trucking company that delivers to your area. If you have your order delivered to a facility with a shipping dock and/or forklifts, we will be able to remove the residential delivery fee. Residential delivery and shipping costs are two different charges. We ship directly from the manufacturer so that we can deliver your order as quickly as possible. Most orders ship in 2 to 3 weeks depending on the size, color, and fence brand. Once your order ships, deliveries take between one to five business days, depending on your ship to location. Most of our suppliers are located and ship from the east coast. We keep it simple—we focus on offering you the lowest price, the widest selection, and the best service.

Delivery Tip:

Write – Subject To Inspection – on the truck drivers bill of lading if you don’t see any damaged boxes or materials. This will give you a couple days to inspect the order for hidden damage. Contact us immediately if you find any damage or missing items.

Shipping Terms

Drop Ship
Drop-shipped items are shipped directly from the manufacturer or from a warehouse run by one of our national suppliers. We use this method to offer you the broadest selection of products at the lowest cost. Most fence manufacturers don’t deal with the public directly, and won’t take fence orders from homeowners.

Delivery Fee
Trucking companies charge a fee to deliver to a residential address. If you provide a business shipping address with a loading dock, they will waive this fee. Delivery charges are separate from shipping charges. If your order qualifies for free shipping, there is generally a residential delivery charge on every order.

Back of Truck Freight
Your order arrives on a pallet with shrink wrapped boxes. The driver will move the pallet to the back of the truck and remove the shrink wrap. The customer is required to slide the boxes off the back of the truck. The driver does not have to help. Depending on the size of the order, it is good to have two people present during delivery. Posts are generally in their own boxes. Fence sections come 4-6 in a box and weigh about 12 to 20lbs each depending on the height and fence grade. This is the least expensive way to ship freight orders.

Lift Gate
Your aluminum fence order arrives on a pallet with shrink wrapped boxes. The driver will move the pallet to the back of the truck onto a lift gate. The pallet will be lowered to the ground and left for the customer to unwrap.

General Info
Add a fence section to the shopping cart to view all related items such as posts, gates, and accessories. Aluminum fence posts and railing posts come with a post cap. Fence posts have two feet extra in length to put into the ground. Gates come with self-closing hinges – and most brands offer a free latch. Delgard and Specrail latches must be purchased separately.

International Shipping
At this time, we can only ship orders to destinations in the lower 48 states. You can have your order shipped to a freight forwarder if you want to have materials shipped outside the continental U.S.

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