FAQs – Frequently Asked Questions at FenceTown
Frequently Asked Questions at FenceTown
Below are the most frequently asked questions at FenceTown.com . Visit our Help and Customer Service page for more information on FenceTown products and services. You can can also contact us with any questions. Our help pages have information gathered from over 25+ years of talking to customers, contractors, manufacturers, and fence installers.
FenceTown has been online since 2004 and is the first online fence store with a shopping cart system. Since then, FenceTown has shipped thousands of orders to satisfied customers. Our close relationships with fence manufacturers and suppliers allow us to provide the highest quality products at the best price you can find. In addition to our trained, courteous customer service staff, we can provide support through our website that allows you to browse our product selection, place orders, read helpful tips, and get a free quote. Our suppliers fill and ship orders as quickly as possible, and we pass on our volume discounts to our customers.
Where are you Located?
FenceTown is located in Las Vegas Nevada - We do not stock any items at this location. All orders ship direct from the manufacturers - most are on the east cost (NJ,PA,CT,FL)What Happens After I Place an Order on FenceTown
After you place an order on the FenceTown website using the shopping cart or from a quote, several steps go into motion. Here is What Happens After I Place an Order on FenceTown until the day the order ships.- You will receive an email that says your order is on hold. We will look over your order to see if there are any items we need to have clarification. Once this step is complete your order is marked as Processing.
- You will then receive another email that says Reply Needed in the Subject Line. Look over the order and verify the style, color, and quantities listed, along with your shipping address and contact information. Reply to the email that you approve the order if everything looks good. We do this to give everyone another chance to make sure the items are correct.
- Your order is then sent to the manufacturer with any notes included. The manufacturer will send us an order confirmation that we look over to verify they entered the order correctly. Once we approve the order with the manufacturer, your order goes into their production queue.
- Once your order is ready to ship, we run the authorized amount on your credit card unless you paid with a check. You will receive a shipping email with the tracking number and carrier, along with instructions on what to do when the order arrives. If shipping to a residential address, the trucking company will call you ahead of time to schedule delivery. Please read all the instructions on the emails to ensure delivery goes smoothly.
How Should I Start?
First - create a basic sketch of your application. Please take a look at the example on our Free Quote page. You want to have the measurements of each fence run and gate locations.
Decide how many and how wide you want your gates. Gates come in 36,42,48,60, and 72 inches wide, depending on the brand. You can also make double gates by combining two gate sizes. See our Aluminum Gates page for more information.
Do you have any design limitations, such as: You have a pool, or your subdivision has height and color restrictions?
Is your application level? Will you install the fence on a slope? Look over our Fence Panel Racking page.
Will you install the fence on a deck or cement patio? Our help page for Mounting on a Hard Surface might help.
What brand will best work for your project? Please take a look at our Brand Comparison page. We can help you determine the right brand.
Once you have considered the basics, fax or email your sketch to us. We will put together a quote for you in 24 hours if you have supplied all the information we need to complete your quote.
Do Post Caps Come With Posts?
Yes - Post caps come with all aluminum fence posts. You can also choose to purchase decorative ball caps instead of the free standard pyramid post caps.
Can Fence Panels be Cut to Shorter Lengths?
Yes, you can cut fence panels down to shorter lengths. Most residential grade aluminum fence panels come in 72 inch widths. Commercial and industrial grade fence comes in 72 and 96 inch widths depending on the fence brand. You can trim down fence panels using a hacksaw or reciprocating saw. Make sure to leave a little of the horizontal rail sticking out to slot back inside the fence posts. More information on how to trim down fence panels here.
What are the Requirements for Pool Fence?
The requirements for pool fence differ from state to state. The most common pool code requirements are below. Please check your local building codes to find out what is required to make swimming pool code in your area. For Pool Fencing, BOCA means that the fence meets specific standards for safety. Often this is referred to as a Pool Barrier. Simply stated, it means the fence needs to meet these basic requirements:- The top of the fence must be at least 48-inches above ground.
- Pickets spacing is no more than 4-inches apart.
- Pickets cannot exceed 1-3/4 inches in width.
- The lower two horizontal rails must be a minimum of 45-inches apart.
- The horizontal rails need to be on the pool side of the fence.
- The lowest rail needs to be no farther than 4-inches above ground.
- Gates should open away from the pool.
- Gates should be self-closing and self latching.
- The gate release mechanism of the gate should be at least 54” from the bottom of the gate.
What Materials Are Included?
Post caps come with fence posts. Onguard residential and commercial grade gates come with self closing hinges. Hinges and gate latches are sold separately for the brand Ultra. The brands Onguard and Elite gates come with a basic gravity latch. Upgraded latch options will show up in the shopping cart after adding a fence panel or gate to the cart. All aluminum fence brands include screws to secure the fence panel to the post for a tighter connection.
