Using Your Account

Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever your need, you can do it via Your Account. The information below should help you look up or change any information you want. If you have ideas for what could be more helpful, please let us know at .

Changing Your Billing Address, Name or Email Address
You can do this by signing into the Your Account area and clicking on click on "Billing Address" or "Email Settings" links under the Personal Info heading.

Forgot your password?
On the entry page to Your Account, at the bottom of the page, click on the "Forgot your password? Click here" link. Enter your email address, and we will send you your password via email.

Order Confirmation
When you place an order you will see an Order Confirmation page. This page is your receipt. You will also receive an email with this information. You can always find this information in the Order History section of Your Account. See the section below for instructions on reviewing your order history and order status.

Order History and Order Status
You can review your Order History and check on the status of an order in Your Account. To access the Order History section, click on the "Order History" link under the Order Status heading in Your Account. If you are not logged in you will be prompted for your email address and password. Once logged in you will see a list of all orders you have placed in the past. This is your Order History. You can view the details of any order by clicking on the "View Details" button next to the order of interest. The order detail shown to you will provide all of the information from your original Order Confirmation along with up to date information on the status of each item. You will see shipping information and tracking numbers whenever they are available.

Order Cancellations and Changes
If for any reason you find that you need to change an item in an order, change the shipping address, cancel an item in an order, or cancel an order, please call us at 888-DOORS-98 (888-366-7798). The sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

Address Book
If for any reason you find that you need to change an item in an order, change the shipping address, cancel an item in an order, or cancel an order, please call us at 888-DOORS-98 (888-366-7798). The sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.