Our Satisfaction Guarantee
We focus on customer service and strive for 100% customer satisfaction. You can return most items for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, and a 25% restocking fee. If you were provided with free shipping and handling, we will need to deduct our actual cost of shipping and handling from your refund.
Please note: Delgard does not accept returns on non-quick ship items except for items signed as "Damaged".
All returned products must be in original condition and packaging; otherwise, additional charges may be applied, and/or the product may not returnable.
Unfortunately, we cannot accept returns for products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
NOTE: FenceTown is not responsible for items that were purchased in error or that do not make BOCA, County, City, Township, or Sub-Division Codes. Customers assume all code liability for fences purchased. These items can be returned via the stated FenceTown Return Policy. In addition, customer is responsible for providing FenceTown a line drawing with dimensions in order to ensure the correct quantity and parts are ordered for their project. If a line drawing is not provided, customer assumes all responsibility for any errors and omissions of their project. Fencetown will accept returns based on current Return policy.
Other Aluminum Fence Links and Information
Some other aluminum fence information you may find useful:
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